Business 2 Business
Many businesses do not have time to trawl through suppliers to find products or services, QSM will contact a business or follow up on a mail shot and ascertain the decision maker and work towards setting an appointment. The information we obtain will be invaluable to your business.
CSI Follow Up
This is the key element to any business, in many instances we do not know if we are meeting customer expectations, handling complaints or resolving issues, QSM will contact existing customers an ascertain their satisfaction with a service / product you have supplied, any issues that need addressing will be returned to a nominated member of staff within 24hrs.
Mailshot Follow Up
Many mail shots are carried out, but how many are followed up?, QSM can ascertain the effectiveness of a marketing campaign by contacting customers or clients and ensure they received the mail shot and question their interest in the campaign, how many people have moved, divorced or had a bereavement?
Very often we can improve sales and generate leads; a report would be generated
giving full details.
Database House keeping
Your business data base is the most important part of your business; data needs to be cleansed periodically to update with house moves, gone aways, bereavements, using other products, changes in circumstance, there are many options, using carefully drafted scripts we will contact customers and confirm their details and future buying intentions.
Typically 50 % of data is corrupt.
Event Booking & Confirmation
Corporate hospitality, promotional events, product launches, how many times have clients said they will attend and let you down, QSM will telephone clients prior to an event and confirm attendance, the call emphasises the value the client has on attending the event.
Lost Sale / Walk Away Follow Up
If your business collects client contact details when conducting a purchase, for example a car dealership, this product is ideal to ascertain clients purchasing intentions, QSM will contact and using an agreed script we will confirm if they intend to purchase or not, many times as a third party we can collect information a sales person couldn't.